FAQ

Health & Safety:

Your safety is very important to us. If you or anyone in your party tests positive for COVID-19 or is feeling unwell, please let us know as soon as possible. We will work with you to reschedule your event. Retainers and payments will follow our standard rescheduling policy. Our team follow recommended health guidelines during setup to ensure a safe experience for everyone.

How do I book?

Ready to book? All booking begins with our Intake Form. You’ll find it directly under each package. Once submitted, our team reviews your event details and follow up with your custom quote and next step.

How do I pay?

A retainer is required to secure your date. Payment can be made via CashApp or Zelle. Remaining balances follow the agreed-upon payment schedule included in your proposal.

What is your refund policy?

Because we create custom decor and reserve your date, all booking is final, and payments applied are non-refundable. We do, however, work with clients to reschedule if given prior notice.

How does it work on the day of the event?

On your event day, Our team arrives during your scheduled set up window and transform your space exactly as designed. You get to relax and enjoy your event. After it’s over, we return for breakdown and gather any rentals - simple and stress-free

For the picnic, can you bring our own food?

Yes! Feel free to bring your favorite foods, dessert, or drinks to enjoy during your picnic. We provide the decor, tablescape, and ambiance - you bring the goodies and enjoy. (Food is brought at your own risk; heating/cooling is not provided.)

(IMPORTANT NOTE: Red wine and other item that could stain rental items are not permitted.)

Do you provide rental or decorations?

Yes! We provide all decor items included in your chosen package. Rental items are included in your proposal and will be handled carefully by our team.

Can I make changes to my booking?

Changes may be accommodated if requested in advance. Contact us as soon as possible so we can adjust your decor or date to fit your needs.

Caring for your rental:

We provide all rental decor items for your special experience. Please treat them with care - any damages or lost items will be assessed and billed accordingly. This helps us continue providing beautiful setups for every client.